Hassle-Free Refund & Returns Policy

At ShopCatre, we prioritize customer satisfaction by offering a smooth and transparent Refund and Returns Policy for all purchases of professional mobile game controllers. If you are not completely satisfied with your order, we are here to help.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • The product must be unused and in the same condition as when received.
  • It should be in the original packaging with all included accessories.
  • Returns must be initiated within 30 days from the date of delivery.
  • Proof of purchase or an order receipt is required.

Note: Products damaged due to misuse or improper handling will not be eligible for returns.

How to Initiate a Return

  1. Contact Us: Email us at [email protected] or call (909) 984-3656 with your order details.

  2. Approval Process: Our support team will review your request and provide return instructions.

  3. Shipping the Product: Send the item to our return address:

    ShopCatre – Returns Department
    3500 W Manchester Blvd, Inglewood, CA 90305, USA

  4. Inspection & Approval: Once received, we will inspect the item and notify you of the return status.

Refund Process

Once your return is approved, your refund will be processed using the original payment method within 5–7 business days. Refunds may take additional time to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items:

  • Gift cards and promotional items.
  • Items purchased under clearance or final sale.

Exchanges

If you receive a defective or damaged product, we offer free exchanges for the same model. Please contact our support team within 7 days of delivery to arrange an exchange.

Late or Missing Refunds

If you have not received your refund within 7 business days, please:

  • Check your bank account.
  • Contact your credit card provider.
  • Reach out to your bank for processing delays.

If you still have concerns, contact us at [email protected].

Return Shipping Costs

  • Customers are responsible for return shipping fees, except in cases of defective or incorrect products.
  • For defective items, we will provide a prepaid return label.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

Contact Us

For any refund or return inquiries, feel free to reach out:

📍 Address: 3500 W Manchester Blvd, Inglewood, CA 90305, USA
📞 Phone: (909) 984-3656
✉️ Email: [email protected]

We are committed to ensuring a seamless shopping experience for all our customers. Thank you for choosing ShopCatre for your mobile gaming controller needs!